Block 4: One-Week Intensive
June 24 - 28, 2019
- Monday, Tuesday, Thursday and Friday: 8:30 am - 5:30 pm. No Class on Wednesday, June 26
Program Courses and Faculty
Psychology of Conflict Communication
Prerequisites: Mediation Theory and Practice OR Alternative Dispute Resolution, Negotiation Theory and Practice and one of the following Arbitration courses: Arbitration Practice and Advocacy, International Commercial Arbitration, Arbitration law, International Commercial Arbitration Theory and Doctrine, or International Commercial Arbitration Procedure and Practice.
This course explores how people experience conflict and various conflict resolution process from a psychological and communications perspective. The psychological frameworks explored include the following: personality development and differences; difficult people and psychological disorders; predictable cognitive biases; principles of neuro-collaboration, empathy, trust and altruism; psychological resistance to dealing with conflict; stages of conflict including escalation, stalemate, de-escalation, and resolution; social origins of conflict, including differences in values, beliefs and mores; neuro-psychology and the socialization of aggressive and cooperative behaviors; and emotional intelligence, including self-awareness and self-regulation. Communication concepts explored include influence, persuasion, rhetoric, dialogue, narrative paradigm, and linguistics; power; argumentation vs. aggression; and the limits of rationality. The course includes at least one self-assessment instrument to enhance student awareness of individual differences in psychological styles.
Betty Snyder is Director of the Dispute Resolution and Conflict Management Program at Southern Methodist University. Dr. Gilmore teaches courses in communication, psychology of conflict, neuroscience and mediation. She also serves as an adjunct lecturer at the Werner Institute at the Creighton University School of Law. She is the former training program director for the Center for Public Policy Dispute Resolution at the University of Texas School of Law where she provided a variety of alternative dispute resolution services including mediation, training, assessment and consultation to governmental agencies, policymakers, and others involved in public disputes. In addition, she has traveled internationally in both teaching and training capacities. She served as a visiting faculty member at Hiroshima University where she co-taught an international negotiation course and conducted conflict management and communication trainings in Rwanda and Nairobi. Dr. Gilmore received her Master's and Doctoral degrees in clinical psychology from the California School of Professional Psychology in Los Angeles, California.
Divorce and Family Mediation
Prerequisites: Mediation Theory and Practice OR Alternative Dispute Resolution, Negotiation Theory and Practice
This advanced course explores conflicts that arise in the context of families, with emphasis on negotiating and mediating issues surrounding marital separation and divorce. It is designed to equip students with the strategic judgment, skills and sensitivity needed to help parties build consensus on matters such as child custody, visitation, division of property, spousal support, and child education and support. Relevant emotional concerns, such as feelings of betrayal and loss, are examined, along with techniques for addressing them. Special considerations surrounding high conflict families, domestic violence, spousal or child abuse, and "move aways", as well as ethical issues related to power differentials, court-mandated mediation, collaborative law and mediator certification, are also covered.
Zena D. Zumeta is internationally known as a mediator and trainer of mediators. She is president of the Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan.
She received her Juris Doctor from the University of Michigan Law School. Ms. Zumeta is a former board member and president of the Academy of Family Mediators (now merged into the Association for Conflict Resolution), past president of the Michigan Council for Family and Divorce Mediation, and past Regional Vice President of the Society of Professionals in Dispute Resolution.
Ms. Zumeta is the recipient of the the Family Mediation Council-Michigan Liftetime Achievement in Mediation Award; the National Education Association/Saturn Corporation Award for Union-Management Collaboration; the John Haynes Distinguished Mediator Award from ACR; and the Kumba Award from the National Conference on Minorities in ADR.