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West Los Angeles Courses

Block 3: Weekend Format June 14 - 16 and 21 - 23
  • Thursday and Friday evenings from 6:00 pm - 9:30 pm, and Saturdays from 8:30 am - 4:30 pm

Program Course and Faculty

Selected Issues in Dispute Resolution: Ombuds


 This course will explore the theory and practice of ombuds and ombuds programs. These programs are being created at a quickening pace. Our goal is to provide a thorough background that could be used in making a decision about establishing an ombuds program or in examining ombuds practice as a personal career direction. This course is organized around a series of questions: 1. What is ombuds? A general overview of the concept and it evolution. 2. Why does ombuds work? A review of the theory of third party intervention in conflict. 3. How does ombuds work? A survey of ombuds practice with opportunities to try it out. 4. How can ombuds get wide institution/constituency support? An exploration of best programmatic practices for building strong and enduring programs. 5. What are the issues that arise in ombuds practice? An open-ended discussion of the current opportunities and challenges in the profession. Time will be spent in a variety of activities: presentation, discussion, brainstorming, and skills practice.


Andrew Larratt-Smith has served as the Ombuds at the University of California, Riverside (UCR) since 2011. In his role as UCR Ombuds, Andrew has worked on more than a thousand cases initiated by UCR faculty, staff and students, and regularly conducts conflict related trainings. He has been active in the field of alternative dispute resolution since 2004. Andrew holds a master of dispute resolution from Pepperdine University, Straus Institute for Dispute Resolution, and a JD from the University of California, Los Angeles. He is a member of the International Ombudsman Association and the California Bar.