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Conflict Management Coaching: Practice and Principles

Faculty: Cinnie Noble and Janie Neff

Conflict management coaching, also known as conflict coaching, is a specialized niche in the field of coaching and conflict management. It is an individualized technique that has grown exponentially in the last 15 years, becoming an additional tool for an increasing number of ADR practitioners and coaches.

In this specialized process, a trained coach assists people on a one-on-one basis to reach goals that are focused on strengthening their conflict competence. Specific objectives may include effectively managing a specific dispute, being proactive as to prevent the unnecessary escalation of conflict, initiating and responding to challenging conversations, and preparing for mediation, collaborative law, and other processes.

Conflict-management coaching may be applied in a wide range of personal and professional contexts—whenever people seek or are referred for individual assistance to improve the way they react and interact when in conflict.

What you will learn:

  • The theory, principles, and methods specific to the CINERGY® model of conflict-management coaching
  • Basic working knowledge and experience of this coaching model as a coach, "client," and observer
  • An understanding of the types of skills required to conduct this process
  • Knowledge of the range of contexts and applications of this technique
  • Suggested documents and information about the logistics of providing conflict-management coaching

Cinnie Noble is a former social worker, lawyer, and mediator. Noble has studied and practiced in the field of conflict management for over 20 years. She has undergraduate degrees in law and social work and a master of laws in alternate dispute resolution. Noble is a member of the Academy of Advanced Practitioners (Association for Conflict Resolution) and is a professional certified coach (International Coach Federation). Noble is a pioneer of conflict-management coaching, also known as conflict coaching, having created the CINERGY® model in 1999. She and her associates provide this form of coaching and related training around the world. She cohosts the Conflict Management Coaching Community of Practice for the International Coach Federation and chairs the Conflict Coaching Committee for the Association for Conflict Resolution. The most recent of Noble's published books is Conflict Management Coaching: The CINERGYModel (October 2011). She has published numerous articles on conflict-management coaching and regularly speaks internationally on this subject.

Janie Neff is certified by the International Coach Federation as a professional certified coach and by the Coaches Training Institute as a certified professional co-active coach. She has advanced training as an organization and relationship systems coach and is a volunteer transformative mediator for the Central Susquehanna Valley Mediation Center in Pennsylvania. Neff has extensive experiences as a business owner and entrepreneur and has been in private practice as a personal and professional development coach since 2002. She is highly talented in relationship building and empowering people to achieve their goals, coaching individuals in a range of contexts, and teams within organizations. Neff is a graduate of CINERGY®'s introductory and advanced conflict-management coaching workshops. She is an accredited CINERGY® trainer and in addition to conducting the introductory program, she teaches certified coaches in the Coaches Leader Through Conflict workshops.