Frequently Asked Questions
Student Account Basics
- What is a student account ?
- Do I need to set up a student account? How?
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Getting Info
- How can I obtain info regarding my student account balances?
- Where can I get info regarding my loan balances/fees?
- Where can I get info regarding other charges?
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Billing
- What address will my Statement of Account be mailed to?
- What type of expenses/fees can be charged to my student account?
- What shall I do if my Statement of Account is wrong?
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Refunding
- If there is a credit on my account how can I request to receive the money?
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Due Dates
- When do I get my Statement of Account? When are the payments due?
- What are the late payment penalties?
- What happens if I am not able to pay?
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Payment Options
- What payment plans/options are available?
- How can I pay from a country other than the US?
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Changes to Student Situation
- How can I request an address/phone change?
- What happens if I drop/add a class?
- What if I transfer to another school/university?
Student Account Basics
1. What is a student account ?
A student account is basically a record of your costs to attend the school. It is used to charge your student fees such as tuition, Student Bar Association fees, room and board, and some approved miscellaneous fees. Your financial aid and any payments received will also be applied.
2. Do I need to set up a student account? How?
No. Once you are admitted to the college, an account will automatically be set up for you by the Office of Admissions/Records.
Getting Info
3. How can I obtain info regarding my student account balances?
There are two ways to obtain information regarding your student account:
- on-line through WaveNet.
- by calling the Office of Student Accounts. Be prepared with your name and student ID number when you call.
4. Where can I get info regarding my loan balances/fees?
Call the School of Law Financial Assistance Office at (310)506-4633.
5. Where can I get info regarding other charges?
- Phone Bill Charges- contact the Telephone Billing Office at (310)-506-6736.
- Room Charges- contact the Housing Office at (310)506-7586.
- Health Charges- contact the Health Services Office at (310)506-4316.
- Insurance Charges- contact the insurance company directly.
- Parking Fines- contact Public Safety at (310)506-4700.
Billing
6. What address will my Statement of Account be mailed to?
All Statements of Account will be sent to the address that you have designated as the "billing address". Be sure you update your address changes on Wavenet.
7. What type of expenses/fees can be charged to my student account?
Generally, tuition and Student Bar Association fees. If you live on campus, the room & board and phone bill will be added to your account. If you receive parking fines, health services fees and or library fines, they may also show on your student account.
8. What shall I do if my Statement of Account is wrong?
Contact the Student Accounts Office immediately. We may need to adjust your account or connect you to another office for further assistance.
Refunding
9. If there is a credit on my account how can I request to receive the money?
Once the semester begins, you are enrolled in at least 10 units, your financial aid has been applied, and your balance shows a credit, a refund will be processed. All refund will be mail to your local address, unless requested in writing to a different address.
If you are taking less than 10 units, it is after the add/drop period. You need to notify Financial Aid to be sure your aid is adjusted to reflect the correct amount. Not notifing Financial Aid will delay your refund check. Once verified Financial Aid will notify Student Accounts and a refund check will be processed and mailed to your local address. If you wish to have your refund mailed to a different address you must notify Student Accounts in writing.
Credit balances on accounts where credit card payments were received will have the credit reversed back to the credit card first and any remaining funds will then be issued as a check. If an over payment is made by check, there is a ten business-day waiting period before funds are returned, and must be requested in writing.
If you do not have financial aid but do have a credit balance, please contact the Student Accounts Office directly to request a refund.
Refund checks are processed the first two weeks at the start of classes. Checks are printed every day for the 1st month, thereafter Monday, Wednesday and Friday.
Due Dates
10. When do I get my Statement of Account? When are the payments due?
The Statements of Account for each semester are sent out in August for the Fall term; in December for the Spring term; and in April for the Summer term. Payment due dates depend on your payment option. See Question 13 below for more information. If you register after these original Statement of Accounts are sent out, please contact the Student Accounts Office for the amount due.
Monthly statements will also be sent out about mid-month showing the monthly activity on your student account. The statement will also reflect the payment option you chose at the beginning of the term. Any payments due need to be paid by the due date to avoid finance charges.
11. What are the late payment penalties?
Any unpaid portion of the minimum amount due is subject to a delinquency charge of .833% per month or fraction thereof. Credits/payments apply first to this penalty then to the principle.
12. What happens if I am not able to pay?
Please contact the Student Accounts Office to let us know what your situation is and we will try to work with you. This will not necessarily waive your finance charges. Your registration/transcript requests may be placed on hold until your account is up to date. Accounts with a past due balance after the term ends may be turned over to the Account Resolution Department.
Payment Options
13. What payment plans/options are available?
Simple Payment: the entire amount for the semester should be paid as following:
By the first day of the Term for the Fall, Spring, and Summer.
Two Payment Option: tuition, room, and board charges remaining after deduction of any financial aid is divided into two payments. This option is ONLY available for the Fall and Spring semesters. The due dates are presented in the following table:
| Term | 1st Installment | 2nd Installment |
|---|---|---|
| Fall semester: | by First Day of Term | by October 10 |
| Spring semester: | by First Day of Term | by February 10 |
Three Payment Option: tuition, room, and board charges remaining after deduction of any financial aid is divided into three payments. A $15 service charge will be applied to your account. This option is ONLY available for the Fall and Spring semesters. The due dates are presented in the following table:
| Term | 1st Installment | 2nd Installment | 3rd Installment |
|---|---|---|---|
| Fall semester: | by First Day of Term | Oct. 10 | Nov. 10 |
| Spring semester: | by First Day of Term | Feb. 10 | Mar. 10 |
Payment options must be chosen by the first day of the term or the account will default to the Simple Option. To choose an option, you must either check off your option choice on the bottom of the Statement of Account sent to you and mail it back with your payment, or you may also contact the Student Accounts Office by phone, fax or Pepperdine e-mail with your option choice.
14. How can I pay from a country other than the US?
Check payments: make check payable to Pepperdine University and include the student's name and student ID number on the check. Send to: Pepperdine University, Office of Student Accounts, 24255 Pacific Coast Highway, Malibu, CA 90263-7999.
Credit card/eCheck payments: you may use the web payment feature at the following address https://webapps.pepperdine.edu
Wire payments: if paying by wire transfer, please contact the Student Accounts Office at (310) 506-4981 or email Nancy Eisenberg at .
Changes to Student Situation
15. How can I request an address/phone change?
- On Wavenet, or
- Contact the School of Law Student Accounts Office in writing (by fax, mail, or Pepperdine e-mail) to communicate your new address/phone number.
16. What happens if I drop/add a class?
You will go to the Admissions/Records Office at the Law School. They will make the necessary adjustments on your records and, depending on when this is done and what you are requesting, you may receive a withdraw fee of $150.00, and/or your tuition charge may increase or decrease accordingly.
17. What if I transfer to another school/university?
You will need to pay off any remaining balance on your account and provide any address/phone modifications. You will also need to notify the following offices:
- Admissions/Records Office at (310)506-4631 - that you will no longer be attending;
- Housing Office at (310)506-7586 - if you signed up for housing but will not be returning;
- Financial Assistance Office at (310)506-4633 - that you will no longer be attending;
- Telephone Billing Office at (310)506-6736 - to turn off telephone access codes.


